FREE STANDARD UK DELIVERY • INTERNATIONAL SHIPPING • KLARNa and clearpay available 

Our quirky stuff has zero quirks when it comes to delivery & returns. It’s simple and fuss-free. Here’s what you need to know.

Delivery & Returns

Fabulously simple.

The basics?

All standard delivery is free. Completely free. Not a penny more. No spending limit. And your order will arrive in 1-3 working days.

As for returns?

You have 30 days to return. Read below for more details.

Want it quicker?

Order before 12pm for next-day delivery — this costs £4.

Your delivery

What you need to know

UK standard

Completely free, with no minimum spend.
Takes 1-3 working days from when your order is dispatched.

UK next day

£4 for next-day delivery.
Order before 12 pm for next-day delivery.
If ordered after 12 pm, your item will be dispatched the following working day.


International delivery

Takes 7-10 working days for customers in the EU, USA and Asia.
Delivery charges depend on your location, and will be determined when you enter your address.


Couriers we use

We use Evri and Royal Mail for both UK and international orders.


Tracking

You’ll receive a tracking code by email when your order has been dispatched. 

When will your item be dispatched?

Your orders will be dispatched Monday-Friday for both standard and next-day options.

We close at the weekend and on bank holidays, so you’ll need to give extra time during these days.

As a small family-run business, we take time off (everyone needs a break!). Orders will take slightly longer during these times, but we’ll always make that super clear on our website and your order confirmation.

Busy periods - like November and December

The Christmas rush is real! Give yourself some extra time during busy periods for your peace of mind. We’ll always do everything we can to get your order to you on time, but occasionally there are out-of-control delays with the couriers we use.

Help! Your order hasn’t arrived yet!

If you’re concerned about your order, get in touch at help@purple-lime.uk. We are absolutely here to help you, so please don’t leave us a bad review without contacting us to resolve the issues. We aim to get back to any concerns within 24 hours. 

Our returns policy

The important stuff

When you can return your items for a refund

  • You can return your goods within 30 days
  • You feel the item wasn’t as described
  • You’re unhappy with the quality of the item
  • Your goods are damaged
  • You’ve simply changed your mind

Products must be unused and sent in the original packaging.


Damaged goods? Read this

We do everything we can to ensure your quirky stuff arrives flawless. But occasionally, things go wrong (we’re only human!). If this happens, please get in touch (details below) within 30 days. We’ll kindly ask you to return your item so we can check it. Once we confirm the damage, we’ll issue you a refund for everything.


How much do returns cost?

If your item arrives damaged or faulty, we’ll cover the full costs of your returns. If you change your mind (but the item isn’t faulty), send us an email — as returns costs can vary depending on the courier and what’s best for you. We’re always here to help you through this process.

When will you get your refund?

We aim to process all refunds on the day we receive the item (or the first working day after we receive the item) and the funds will reach your bank account between 3-5 days.

When you can’t return your items for a refund

We’re a small business that offers a very fair returns policy. Here’s when we cannot accept a return:

  • Your order was more than 30 consecutive days ago (including weekends & bank holidays)
  • You report a damaged item, but more than 30 consecutive days have passed since you received it
  • You have used your product
  • Your product is not in the same condition it has been sent in

Three steps to easy returns

Step #1

Send us an email help@purple-lime.uk

Let us know you want to return and why. If your item is damaged, please send us a photo.

Step #2

We will send you a returns label so you can start your return.

Send it back to us as soon as you can!

Step #3

Once we’ve received your return and everything looks ok, we’ll process your refund asap.

Expect it in 3-5  days.

Head over to our FAQs page — or get in touch by emailing us help@purple-lime.uk

Got a burning question?

'Course you do. Go on, pop your email here.

Fancy 10% off your first fabulous order?